1. Introduction
CraftinWeb (“we,” “us”) respects your privacy. This policy explains how we collect, use, and protect your personal data when you:
– Visit our website (craftinweb.com)
– Request services (e.g., web design, branding, SEO)
– Contact us via forms or email
– We comply with GDPR and UK Data Protection Act 2018.

2. Data We Collect
a. Personal Data You Provide:
Contact Details: Name, email, phone (e.g., when submitting contact forms)
Project Information: Business goals, preferences (e.g., during consultations)
Payment Data: Billing address (processed securely via Stripe/PayPal)

b. Automatically Collected Data:
Usage Data: IP address, browser type, pages visited (via Google Analytics)
Cookies: Session cookies for site functionality (see Section 6)

3. How We Use Your Data
Purpose Legal Basis
Respond to inquiries: Legitimate interest
Deliver services (e.g., web design): Contractual necessity
Send marketing updates (opt-in): Consent
Improve website experience: Legitimate interest

4. Data Sharing & Third Parties
We never sell your data. Limited sharing occurs with:
– Service Providers: Payment processors (Stripe), hosting (Hostico), email tools (Mailchimp).
– Legal Compliance: If required by UK/EU law.
– All partners are GDPR-compliant.

5. Data Retention
We retain data only as needed:
– Inquiries: 2 years
– Client Projects: 7 years (for tax/legal compliance)
– Marketing Data: Until consent withdrawal

6. Cookies & Tracking
We use:
– Essential Cookies: Site functionality (e.g., forms).
– Analytics Cookies: Google Analytics (anonymized data).
– Manage Preferences: Adjust via our Cookie Banner or browser settings.

7. Your Rights
Under GDPR, you may:
– Access, correct, or delete your data
– Withdraw consent for marketing
– Request data portability
– Object to processing
To exercise rights: email hello@craftinweb.com. We respond within 30 days.

8. Data Security
We protect your data with:
– SSL encryption
– Regular security audits
– Restricted staff access
– Secure cloud storage

9. International Transfers
Data may be transferred outside the UK/EEA (e.g., US-based tools). We ensure safeguards like:
– Standard Contractual Clauses (SCCs)
– Privacy Shield-certified partners

10. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect their data.

11. Policy Updates
We will notify you of changes via email or site banners. Review this page periodically.

12. Contact Us
For questions or data requests:
Email: hello@craftinweb.com